Privacy Policy

Privacy Policy

Introduction

Welcome to https://wolverhampton-house-clearance-services.vibereports.co.uk (henceforth referred to as “Wolverhampton House Clearance Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://wolverhampton-house-clearance-services.vibereports.co.uk.
  2. All associated mobile and desktop applications.
  3. Any services or products offered through these platforms.
  4. Interactions between our users, visitors, and us.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently, each with their own privacy policies. We encourage you to review these policies to understand how your data is handled.

Processing Activities

This Privacy Policy guides our interactions when:

  1. You use any of our applications or services as an authorized user.
  2. You visit and navigate through our websites linked to this statement.
  3. You communicate with us via emails, newsletters, telephone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Credit card details, billing addresses, and transaction records for processing payments.
  3. Financial Information: Banking information, if provided, for financial transactions and accounting purposes.
  4. Purchase Information: Items purchased from us, order history, and associated details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalization.
  6. Location Data: Your geographical location data to provide location-based services (with your consent).
  7. Feedback: Comments, reviews, and suggestions you share with us.
  8. Social Media Information: User profiles, preferences, and interactions shared on social media platforms when you engage with our content or use our sharing features.
  9. Product Information: Details about products you view, search for, or purchase from our e-commerce platform.

We collect this data through various methods: user input forms, account creation processes, order forms, surveys, interactions with our customer support team, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our platforms:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website, ensuring a seamless user experience. They include session IDs and authenticating users.
  2. Preference Cookies: Used to remember user preferences and settings, providing a personalized experience.
  3. Analytics Cookies: These track user behavior on our site, enabling us to improve our services and understand user trends.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. When data is no longer needed, we securely delete or anonymize it from our systems. Our retention periods vary based on the type of data and its usage:

  1. Financial records are retained for an extended period due to legal and tax requirements.
  2. Purchase history may be kept indefinitely for customer analytics and service improvements.
  3. Other personal data is typically retained for as long as necessary to fulfill the purpose for collection or as required by applicable laws.

Security Measures

We prioritize the security of your personal data:

  1. Implement industry-standard encryption protocols for secure data transmission.
  2. Engage secure third-party processing partners to handle sensitive transactions.
  3. Regularly review and update our security practices to adapt to emerging threats.
  4. Employ access controls and monitoring systems to ensure only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. Our services are intended for a general audience, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Rights (Depending on Your Location)

The privacy laws in different regions grant individuals various rights concerning their personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  4. Restriction: The ability to limit the processing of your personal data in specific situations.
  5. Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific purposes.
  7. Non-Discrimination: The guarantee that you will not face adverse decisions solely based on exercising your privacy rights.
  8. Appeals/Complaints: The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our dedicated privacy team using the information provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage users to review this page periodically for the latest version.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or feedback, please reach out to us: